Research Tactics to Hear What They Care About
Short, candid interviews reveal language customers actually use—words like safe, lasting, traceable, and not wasteful. Ask about a recent purchase, the decision moment, and what almost stopped them. Want our favorite question list? Subscribe and we’ll send it.
Research Tactics to Hear What They Care About
Analyze searches for refill, plastic-free, cruelty-free, or local to surface intent. Correlate with time-on-page for impact stories and returns reasons mentioning packaging. Share what your analytics say about sustainability curiosity on your site.